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KOIO

<p>Yes, they are! While Koios are designed to last for years, they&apos;re also recyclable once your pair has truly reached the end of its life.</p>

Yes, they are! While Koios are designed to last for years, we also created the Koio Recycling Program for when your pair has truly reached the end of its life. Here’s how it works: 1) Email hello@koio.co when your shoes are ready to retire. 2) We’ll send you a prepaid label so you can return your Koios to us. We’ll deconstruct the shoes and responsibly process each component. 3) You’ll receive $50 toward your next pair—so you can continue stepping out in style.

Are Koios recyclable?

Product knowledge

What forms of payment do you accept?

Is it safe to use my credit card on Koio's website?

When will I be charged?

What is ShopPay?

Can I use a Visa gift card?

Payments

Can I change my order?

Do I need an account to place an order?

The product I want is out of stock in my size. Will it be restocked?

How do I add myself to the waitlist for a sold-out style?

How do I know you received my order?

Can I pre-order new styles and colors before they launch?

Can I pre-order styles that have sold out?

How do I pre-order an item?

When will my pre-order arrive?

How do I update my shipping email for an order?

Shop & Earn

Orders

Can I change my shipping address?

When will my order ship?

What shipping methods do you offer?

Where do Koio orders ship from?

Can I track my order?

What should I do if my order was not delivered properly?

Do you ship internationally?

Will I be charged taxes and duties?

Can I change the shipping speed on my order?

Shipping

What is Checkout+?

I paid for Checkout+, but my package never arrived/was damaged upon arrival. What should I do?

Why was I charged for Checkout+?

Checkout+

What is your return policy?

Can I return my online order at my local Koio store?

How can I make an exchange?

When will my exchange ship?

Do you accept international returns?

What if I want to exchange or return my order after the 14-day window has ended?

When will I be refunded?

Can I exchange an item I purchased on final sale?

Can I exchange or return a pre-order?

How long is Koio's return window?

What should I do if I received the wrong size?

Exchanges and returns

How do I care for my Koios?

Do you sell vegan shoes?

Where are Koios made?

Why did you stop using Margom soles?

Are Koios waterproof?

How do I know which size is right for me?

Do you offer custom sizes?

How do I choose the correct size for my Koio shoes?

Do you offer gift-wrapping services?

Do you offer gift cards?

How can I redeem my gift card?

Do you provide gift receipts?

Gifting

Are Koios recyclable?Updated a month ago