Contact Form nets0vu0

Message us and we'll get back to you within 1-2 business days.

KOIO

Koio Help Center Frequently Asked Questions

Thanks for your order—it's currently being prepared!

Please note that our standard fulfillment time is 1–2 business days from the time your order is placed. During peak periods such as sales or holidays, it may take a bit longer. 

As soon as your order is ready for carrier pick-up, you’ll receive a confirmation email with your tracking link so you can follow its journey.

Thanks again for shopping with us!


How do I pick the right size?

When will my shoes ship?

When are you expecting a restock?

Do you offer any discounts?

How can I exchange or return my shoes?

When will I be refunded?