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KOIO

<p>We don&#x2019;t offer custom sizing, but we do have extended sizes in some styles&#x2014;including sizes 14 and 15. And if you need a wider fit, our bestselling Capri sneaker comes in a wide version too! Not sure what size to choose? Email hello@koio.co or use our live chat&#x2014;we&#x2019;re happy to help.</p>

We don’t offer custom sizing, but we do have extended sizes in some styles—including sizes 14 and 15. And if you need a wider fit, our bestselling Capri sneaker comes in a wide version too! Not sure what size to choose? Email hello@koio.co or use our live chat—we’re happy to help.

Do you offer custom sizes?

Product knowledge

What forms of payment do you accept?

Is it safe to use my credit card on Koio's website?

When will I be charged?

What is ShopPay?

Can I use a Visa gift card?

Payments

Can I change my order?

Do I need an account to place an order?

The product I want is out of stock in my size. Will it be restocked?

How do I add myself to the waitlist for a sold-out style?

How do I know you received my order?

Can I pre-order new styles and colors before they launch?

Can I pre-order styles that have sold out?

How do I pre-order an item?

When will my pre-order arrive?

Can I exchange or return a pre-order?

Orders

Can I change my shipping address?

When will my order ship?

What shipping methods do you offer?

Where do Koio orders ship from?

Can I track my order?

Do you ship internationally?

Will I be charged taxes and duties?

Shipping

What is Order Protection?

I paid for Order Protection, but my package never arrived/was damaged upon arrival. What should I do?

Why was I charged for Order Protection?

Order Protection

What is your return policy?

Can I return my online order at my local Koio store?

How can I make an exchange?

When will my exchange ship?

Do you accept international returns?

What if I want to exchange or return my order after the 14-day window has ended?

When will I be refunded?

Exchanges and returns

How do I care for my Koios?

Do you sell vegan shoes?

Where are Koios made?

Why did you stop using Margom soles?

Are Koios waterproof?

How do I know which size is right for me?

Are Koios recyclable?

Do you offer gift-wrapping services?

Do you offer gift cards?

How can I redeem my gift card?

Do you provide gift receipts?

Gifting

Do you offer custom sizes?Updated 6 hours ago