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KOIO

<p>Finding your perfect fit is super important to us. That&#x2019;s why every product page includes a sizing recommendation and a detailed size guide specific to that shoe. In most cases, we suggest ordering your true full size. If you ever need extra help, feel free to reach out to us&#x2014;we&#x2019;re happy to guide you!</p>

Finding your perfect fit is super important to us. That’s why every product page includes a sizing recommendation and a detailed size guide specific to that shoe. In most cases, we suggest ordering your true full size. If you ever need extra help, feel free to reach out to us—we’re happy to guide you!

How do I know which size is right for me?

Product knowledge

What forms of payment do you accept?

Is it safe to use my credit card on Koio's website?

When will I be charged?

What is ShopPay?

Can I use a Visa gift card?

Payments

Can I change my order?

Do I need an account to place an order?

The product I want is out of stock in my size. Will it be restocked?

How do I add myself to the waitlist for a sold-out style?

How do I know you received my order?

Can I pre-order new styles and colors before they launch?

Can I pre-order styles that have sold out?

How do I pre-order an item?

When will my pre-order arrive?

Can I exchange or return a pre-order?

Orders

Can I change my shipping address?

When will my order ship?

What shipping methods do you offer?

Where do Koio orders ship from?

Can I track my order?

Do you ship internationally?

Will I be charged taxes and duties?

Shipping

What is Order Protection?

I paid for Order Protection, but my package never arrived/was damaged upon arrival. What should I do?

Why was I charged for Order Protection?

Order Protection

What is your return policy?

Can I return my online order at my local Koio store?

How can I make an exchange?

When will my exchange ship?

Do you accept international returns?

What if I want to exchange or return my order after the 14-day window has ended?

How do I know which size is right for me?Updated 6 hours ago