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KOIO

<p>No account? No problem. You can check out as a guest. But if you&#x2019;d like a quicker checkout next time and updates on product drops, creating an account is a great idea. We&#x2019;ll securely save your shipping info and the last four digits of your card. You can create an account [here](https://www.koio.co/account/register).</p>

No account? No problem. You can check out as a guest. But if you’d like a quicker checkout next time and updates on product drops, creating an account is a great idea. We’ll securely save your shipping info and the last four digits of your card. You can create an account [here](https://www.koio.co/account/register).

Do I need an account to place an order?

Orders

What forms of payment do you accept?

Is it safe to use my credit card on Koio's website?

When will I be charged?

What is ShopPay?

Can I use a Visa gift card?

Payments

Can I change my order?

The product I want is out of stock in my size. Will it be restocked?

How do I add myself to the waitlist for a sold-out style?

How do I know you received my order?

Can I pre-order new styles and colors before they launch?

Can I pre-order styles that have sold out?

How do I pre-order an item?

When will my pre-order arrive?

How do I update my shipping email for an order?

Shop & Earn

Can I change my shipping address?

When will my order ship?

What shipping methods do you offer?

Where do Koio orders ship from?

Can I track my order?

What should I do if my order was not delivered properly?

Do you ship internationally?

Will I be charged taxes and duties?

Can I change the shipping speed on my order?

Shipping

What is Order Protection?

I paid for Order Protection, but my package never arrived/was damaged upon arrival. What should I do?

Why was I charged for Order Protection?

Order Protection

What is your return policy?

Can I return my online order at my local Koio store?

How can I make an exchange?

When will my exchange ship?

Do you accept international returns?

What if I want to exchange or return my order after the 14-day window has ended?

When will I be refunded?

Can I exchange an item I purchased on final sale?

Can I exchange or return a pre-order?

How long is Koio's return window?

What should I do if I received the wrong size?

Exchanges and returns

How do I care for my Koios?

Do you sell vegan shoes?

Where are Koios made?

Why did you stop using Margom soles?

Are Koios waterproof?

How do I know which size is right for me?

Do you offer custom sizes?

Are Koios recyclable?

How do I choose the correct size for my Koio shoes?

Product knowledge

Do you offer gift-wrapping services?

Do you offer gift cards?

How can I redeem my gift card?

Do you provide gift receipts?

Gifting

Do I need an account to place an order?Updated 2 months ago