Once an order is placed, we’re not able to make any changes to it. If you accidentally placed an order or need to return something, no worries—you can email us at [email protected] or head to our Returns Center to request assistance.
No account? No problem. You can check out as a guest. But if you’d like a quicker checkout next time and updates on product drops, creating an account is a great idea. We’ll securely save your shipping info and the last four digits of your card. You
It depends on the item! Seasonal styles and collaborations may receive a limited number of restocks, but most of our core styles do come back. Reach out to our Customer Service team at [email protected], and we're happy to check on a specific item for yo
If a waitlist is available for that size, the "Add to Cart" button will change to a "Join the Waitlist" button. After clicking, you'll be prompted to enter your email address and sign up!
Right after you place your order, you’ll get a confirmation email from [email protected]. If it doesn’t show up in your inbox, it’s worth checking your spam or promotions folder just in case.
Sometimes, yes! We offer early access and pre-orders to our email subscribers. Make sure you're signed up if you’d like first dibs on new styles. Got questions? You can always reach out via email or live chat.
We offer pre-orders on some sold-out styles. Items available for pre-order will show a “Pre-order” button instead of “Add to Cart.” You’ll also see an estimated shipping date listed on the product page. Please note that only US customers are able to
Some of our most popular styles sell out quickly—so we offer the ability to pre-order select items through our partner Purple Dot. This ensures you can reserve your pair before it officially comes back in stock. We’ll send you an email with tracking
We’ll ship your pre-order as soon as it’s ready. Once it’s on its way, you’ll get an email with tracking info. We aim to ship as close to the estimated date as possible, and we’ll keep you updated if anything changes along the way.
If you need to update your email address for order notifications, please email our Customer Service team at [email protected]
Koio Shop & Earn: Spend $350 or more and get 10% back in store credit—or spend $700 or more and get 15% back. Store credit is issued 25 days after purchase and is based on the final amount of unreturned items before taxes.