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KOIO

<p>Yes, we do! International shipping times vary depending on your location, and will show at checkout once you&apos;ve entered your shipping address. Just note: shipping fees aren&apos;t refundable, and some banks may charge a foreign transaction fee (which we unfortunately can&#x2019;t reimburse). For return info, check out the Exchanges &amp; Returns section.</p>

Yes, we do! International shipping times vary depending on your location, but we’ll handle the hard stuff like calculating taxes and duties for you at checkout. They’ll be added to your total upfront, so there won’t be any surprise fees on delivery. Just note: shipping fees, taxes, and duties aren’t refundable, and some banks may charge a foreign transaction fee (which we unfortunately can’t reimburse). For return info, check out the Exchanges & Returns section.

Do you ship internationally?

Shipping

What forms of payment do you accept?

Is it safe to use my credit card on Koio's website?

When will I be charged?

What is ShopPay?

Can I use a Visa gift card?

Payments

Can I change my order?

Do I need an account to place an order?

The product I want is out of stock in my size. Will it be restocked?

How do I add myself to the waitlist for a sold-out style?

How do I know you received my order?

Can I pre-order new styles and colors before they launch?

Can I pre-order styles that have sold out?

How do I pre-order an item?

When will my pre-order arrive?

How do I update my shipping email for an order?

Shop & Earn

Orders

Can I change my shipping address?

When will my order ship?

What shipping methods do you offer?

Where do Koio orders ship from?

Can I track my order?

What should I do if my order was not delivered properly?

Will I be charged taxes and duties?

Can I change the shipping speed on my order?

What is Checkout+?

I paid for Checkout+, but my package never arrived/was damaged upon arrival. What should I do?

Why was I charged for Checkout+?

Checkout+

What is your return policy?

Can I return my online order at my local Koio store?

How can I make an exchange?

When will my exchange ship?

Do you accept international returns?

What if I want to exchange or return my order after the 14-day window has ended?

When will I be refunded?

Can I exchange an item I purchased on final sale?

Can I exchange or return a pre-order?

How long is Koio's return window?

What should I do if I received the wrong size?

Exchanges and returns

How do I care for my Koios?

Do you sell vegan shoes?

Where are Koios made?

Why did you stop using Margom soles?

Are Koios waterproof?

How do I know which size is right for me?

Do you offer custom sizes?

Are Koios recyclable?

How do I choose the correct size for my Koio shoes?

Product knowledge

Do you offer gift-wrapping services?

Do you offer gift cards?

How can I redeem my gift card?

Do you provide gift receipts?

Gifting

Do you ship internationally?Updated 3 months ago