Sadly, we can’t change the shipping address once an order has been submitted. If something was entered incorrectly and your order can’t be delivered, feel free to reach out to us at [email protected] or use our Returns Center for next steps.
We typically process orders within 1–2 business days after they're placed. Once your order is fulfilled and packed up, the shipping clock starts once the carrier picks it up—usually the next business day. Keep in mind, we don’t fulfill or ship orders
We offer free ground shipping on U.S. orders over $150 (excluding Alaska and Hawaii), and delivery usually takes 1–4 business days once shipped. If you’re in a rush, you can upgrade to expedited or express shipping at checkout for an additional fee.
Most of our orders ship from our warehouse in Carlstadt, New Jersey. Occasionally, your order may come from our retail store in NYC depending on availability. Either way, we'll keep you posted with tracking once it's on the move.
Absolutely! As soon as your order ships, we’ll email you a shipment confirmation with a tracking number. Tracking links may take 24–48 hours to update once the carrier scans your package, so don’t worry if you don’t see movement right away.
Yes, we do! International shipping times vary depending on your location, but we’ll handle the hard stuff like calculating taxes and duties for you at checkout. They’ll be added to your total upfront, so there won’t be any surprise fees on delivery.
Yes, you will be charged taxes and duties based on your shipping location. For international orders, all applicable fees are calculated and included at checkout, so there are no surprises at delivery. U.S. orders include sales tax where required by s