We are unable to guarantee edits to the shipping address once an order is placed. We have a very short window of time during which we can request this, however. Please email our Customer Service team at [email protected] with the new address, and we'll l
We have a fulfillment time of 1-2 business days once an order is placed before this is ready for carrier pick-up, and this can be longer during high volume periods. Once your order is ready for pick-up, you will receive an email confirmation with you
We offer free ground shipping on U.S. orders over $150 (in the contiguous US.) If you’re in a rush, you can upgrade to expedited or express shipping at checkout for an additional fee. Just remember that our fulfillment time applies to all orders befo
Most of our orders ship from our warehouse in Carlstadt, New Jersey. Occasionally, your order may come from our retail store in NYC depending on availability. Either way, we'll keep you posted with tracking once it's on the move.
Absolutely! As soon as your order is ready for carrier pick-up, we’ll email you a shipment confirmation with a tracking number. Tracking links may take 24–48 hours to update once the carrier picks up. the package, so don’t worry if you don’t see move
If you haven't received your order, but tracking information indicates it was delivered, we suggest checking with your neighbors to see if the package was mistakenly received by someone else. If you still haven't located the item, please reach out to
Yes, we do! International shipping times vary depending on your location, but we’ll handle the hard stuff like calculating taxes and duties for you at checkout. They’ll be added to your total upfront, so there won’t be any surprise fees on delivery.
Yes, you will be charged taxes and duties based on your shipping location. For international orders, all applicable fees are calculated and included at checkout, so there are no surprises at delivery. U.S. orders include sales tax where required by s
We are unable to alter the shipping speed once an order is placed. If you require faster shipping, we can attempt to cancel your order, allowing you to place a new one with the desired shipping method. Please note that cancellations are not guarantee