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KOIO

<p>To start an exchange within the US, head to our <a href="https://koio.loopreturns.com/#/" target="_blank" rel="noopener noreferrer">Returns Center</a> and enter your order number and email address or zip code. You&#x2019;ll then be guided through the steps to select a new size, color, or style that better suits you. For international exchanges, please refer to our <a href="https://www.koio.co/pages/returns-and-exchanges" target="_blank" rel="noopener noreferrer">exchanges and returns</a> page for more details.</p>

To start an exchange within the US, head to our Returns Center and enter your order number and email address or zip code. You’ll then be guided through the steps to select a new size, color, or style that better suits you. For international exchanges, scroll down to see more details.

How can I make an exchange?

Exchanges and returns

What forms of payment do you accept?

Is it safe to use my credit card on Koio's website?

When will I be charged?

What is ShopPay?

Can I use a Visa gift card?

Payments

Can I change my order?

Do I need an account to place an order?

The product I want is out of stock in my size. Will it be restocked?

How do I add myself to the waitlist for a sold-out style?

How do I know you received my order?

Can I pre-order new styles and colors before they launch?

Can I pre-order styles that have sold out?

How do I pre-order an item?

When will my pre-order arrive?

Can I exchange or return a pre-order?

Orders

Can I change my shipping address?

When will my order ship?

What shipping methods do you offer?

Where do Koio orders ship from?

Can I track my order?

Do you ship internationally?

Will I be charged taxes and duties?

Shipping

What is Order Protection?

I paid for Order Protection, but my package never arrived/was damaged upon arrival. What should I do?

Why was I charged for Order Protection?

Order Protection

What is your return policy?

Can I return my online order at my local Koio store?

When will my exchange ship?

Do you accept international returns?

What if I want to exchange or return my order after the 14-day window has ended?

When will I be refunded?

How do I care for my Koios?

Do you sell vegan shoes?

Where are Koios made?

Why did you stop using Margom soles?

Are Koios waterproof?

How do I know which size is right for me?

Do you offer custom sizes?

Are Koios recyclable?

Product knowledge

Do you offer gift-wrapping services?

Do you offer gift cards?

How can I redeem my gift card?

Do you provide gift receipts?

Gifting

How can I make an exchange?Updated 7 hours ago