We gladly accept returns of most unworn and unused products within 14 days of shipment. For US returns, there’s a $9.95 return shipping label fee, but we’ll waive it if you choose store credit instead of a refund. Exchanges for US orders are free.For
Yes! If you live near a Koio store, you’re welcome to bring your online return in person. All terms of our return policy will still apply. To find your nearest location, click here.
To start an exchange within the US, head to our Returns Center and enter your order number and email address or zip code. You’ll then be guided through the steps to select a new size, color, or style that better suits you. We don't offer internationa
If you choose an instant exchange through our system, we’ll ship the new item right away. If you select a standard exchange, your new item will ship as soon as we receive and process the original one at our warehouse. This applies to domestic exchang
Yes—we accept returns on international orders within 14 days of delivery, as long as the items are unworn and unaltered. A $25 shipping label fee applies for all international returns, and original shipping fees are not refundable. Please visit our i
Unfortunately, once the 14-day window has passed, items are no longer eligible for return or exchange. If you have any questions or need help figuring out your timeline, feel free to email us at [email protected] or reach out via live chat.
Once your return reaches our warehouse, please allow 3–5 business days for processing. As soon as it’s complete, we’ll issue your refund to the original payment method and send you a confirmation email. The $9.95 label fee will be automatically deduc
Items purchased on final sale are generally not eligible for return or exchange.
Of course! Pre-orders can be exchanged or returned just like any other item within 14 days of when they are delivered.
Koio's return policy allows returns and exchanges within a 14-day window from the time of delivery for unworn and unaltered items.
If you received the incorrect size, you can initiate a return for store credit or a refund. Please contact us with pictures of the item for further assistance. In case of issues with sizing, we also provide options for exchanges where you can either