We gladly accept returns of most unworn and unused products within 14 days of shipment. There’s a $9.95 return shipping label fee, but we’ll waive it if you choose store credit instead of a refund. Items must be returned with all original packaging,
Yes! If you live near a Koio store, you’re welcome to bring your online return in person. To find your nearest location, click here.
To start an exchange within the US, head to our Returns Center and enter your order number and email address or zip code. You’ll then be guided through the steps to select a new size, color, or style that better suits you. For international exchanges
If you choose an instant exchange through our system, we’ll ship the new item right away. If you select a standard exchange, your new item will ship as soon as we receive and process the original one at our warehouse. This applies to domestic exchang
Yes—we accept returns on international orders within 14 days of delivery, as long as the items are unworn and unaltered. A $25 return shipping label fee applies, along with deductions for original shipping fees, duties, and taxes, which are non-refun
Unfortunately, once the 14-day window has passed, items are no longer eligible for return or exchange. If you have any questions or need help figuring out your timeline, feel free to email us at [email protected] or reach out via live chat.
Once your return reaches our warehouse, please allow 3–5 business days for processing. As soon as it’s complete, we’ll issue your refund to the original payment method and send you a confirmation email. The $9.95 label fee will be automatically deduc