We accept credit cards, Apple Pay, Google Pay, Paypal and cash (in stores only). Domestic clients may also pay in installments using Shop Pay and Afterpay.

We accept credit cards, Apple Pay, Google Pay, Paypal and cash (in stores only). Domestic clients may also pay in installments using Shop Pay and Afterpay.

What forms of payment do you accept?

Yes! Koio's checkout is powered by Shopify, which is certified Level 1 PCI DSS compliant. This compliance covers all six PCI standard categories: maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program

Yes! Koio&apos;s checkout is powered by Shopify, which is certified Level 1 PCI DSS compliant. This compliance covers all six PCI standard categories: maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program, implementing strong access control measures, regularly monitoring and testing networks, and maintaining an information security policy.

Is it safe to use my credit card on Koio's website?

You will be charged as soon as your order is processed, which can take up to one hour.

You will be charged as soon as your order is processed, which can take up to one hour.

When will I be charged?

Shop Pay is a fast and secure checkout service offered by Shopify, designed to streamline the online shopping experience. It allows customers to save their shipping, billing, and payment information so they can check out quickly on any Shopify-powere

Shop Pay is a fast and secure checkout service offered by Shopify, designed to streamline the online shopping experience. It allows customers to save their shipping, billing, and payment information so they can check out quickly on any Shopify-powered store that offers Shop Pay.Shop Pay Installments is a buy now, pay later option offered through Affirm in partnership with Shopify. It allows eligible customers to split purchases into manageable payments over time, either interest-free or with interest, depending on the amount and plan chosen.

What is ShopPay?

Yes, you can use a Visa gift card. That said, be sure to save your Visa gift card after purchasing even if the balance reaches zero. You will need to present the card, or the digits on the card, when returning items purchased with it. Without the car

Yes, you can use a Visa gift card. That said, be sure to save your Visa gift card after purchasing even if the balance reaches zero. You will need to present the card, or the digits on the card, when returning items purchased with it. Without the card, you cannot make returns. We do not recommend using a Visa gift card as they do not have a bank account associated with them. Hence, we cannot refund back to the Visa gift card in case of a return. If you choose to pay with a Visa gift card, we can only offer store credit in case of a return.

Can I use a Visa gift card?

Message us and we'll get back to you within 1-2 business days.

KOIO

Payments

Can I change my order?

Do I need an account to place an order?

The product I want is out of stock in my size. Will it be restocked?

How do I add myself to the waitlist for a sold-out style?

How do I know you received my order?

Can I pre-order new styles and colors before they launch?